FAQs

 

 

 

 

 

Can you send real-life product shots?

We can share real product photos upon your request if we have them on hand. That said, we cannot promise to meet every photo request. We suggest checking the product images posted on our website first—all pictures are taken from genuine products.

 

Is order cancellation allowed if I change my mind or for other personal reasons?

All orders can only be cancelled within 24 hours after checkout and before dispatch, with zero exceptions.

 

Will you provide refunds, replacements or compensation if my parcel gets stolen?

In line with our shipping policy, we take no additional liability once the tracking updates to “Delivered”. High rates of shipping fraud within this industry require us to stick to this rule, and the courier’s delivery signature will act as official delivery proof.

 

What steps do I follow to return or exchange items?

Exchange requests are acceptable within 14 calendar days after you receive your goods. Any items submitted past this window belong fully to you and will not qualify for exchange service.

 

I got a tracking number yet there’s no logistics update. Why?

We work with several shipping carriers to deliver your goods. On rare occasions, products may be detained or rejected by customs based on item attributes, which could render your original tracking number inactive. Reach out to our support team right away if you spot unusual tracking status.

 

Tracking says delivered but I can’t find my parcel anywhere. What can I do?

Start by asking your neighbours or household members whether they signed off your package. Meanwhile, get in touch with the courier to locate your parcel. If your goods are stolen after delivery, we are unable to offer additional support. A friendly reminder: Once tracking goes live, you may reach out to your delivery driver to avoid leaving parcels in easily stolen spots.

 

How long will it take to get my tracking number?

Tracking codes are normally created 3 to 6 working days after successful payment. Feel free to message us if you still haven’t obtained yours.

 

I selected FedEx but haven’t received tracking info for days. What’s wrong?

Your goods have most likely been dispatched, as we prioritise fast shipping options. Unfortunately FedEx pickup is unavailable at our warehouse, so parcels are first sent via DHL. Tracking details will refresh in our system once the package arrives at the primary transit centre, and we will send the updated tracking to you afterwards. This extra step may add a couple of waiting days, but your order is already on its way.

 

How long until my package arrives? Once payment goes through, here is our delivery timeline:

Ready-in-stock goods take 2 working days for order processing, then 10–15 business days standard shipping or 5–7 business days expedited shipping. International shipments may face unexpected hold-ups, yet we guarantee all orders arrive within 30 days after payment.