Return Policy

 

 

 

 

 

Order Cancellation

Full refunds are offered for cancellations submitted prior to production or dispatch. Cancellation requests cannot be accepted once goods have been shipped out.

 

Eligible Returns

Return services are available for qualified merchandise. All return applications must be submitted within 14 calendar days after item receipt.
All return shipping expenses will be covered by us if returns/exchanges stem from our errors: product defects, incorrect shipment, or misleading listing descriptions. Replacement goods or full refunds will be processed rapidly post inspection validation.

 

Return Workflow

1. Contact Support Team: Notify customer service promptly and submit supporting proof including item images and detailed issue statements for review.
2. Prepaid Return Label Issuance: Our team will supply free prepaid shipping labels if the issue is our liability.
3. Exchange or Refund Execution: Upon receiving and inspecting returned goods, we will fulfill your request for either a replacement or complete refund. The entire return cycle normally takes 15–20 business days.